- Facility for easy registration through mobile OTP.
- Facility to lodge grievance at every level of Government.
- Facility to lodge grievance at any time.
- Facility of SMS/Email Alert.
- Easy and transparent communication between citizen and Government.
- Track the grievance through Registered Mobile/ Email Id.
- Find complaint number through Registered Mobile/ Email Id.
- Facility to view forwarding details of action taken.
- Facility to view disposal reports after disposal.
- Giving Reminders if the grievance is not resolved within the stipulated time.
- Special monitoring of pending reminders at various level from Chief Minister Office.
- Facility to give feedback regarding the quality of disposal.
- Feedback evaluated by higher officers.
- Higher officers may regenerate the disposed of complaint.
- Complaint gets resolved to citizen satisfaction.